Excel Media Group Terms and Conditions
INDEMNIFICATION. CLIENT REPRESENTS THAT CLIENT’S CONTENT, INCLUDING ANY THIRD PARTY CONTENT THAT CLIENT DISPLAYS OR LINKS TO (HEREINAFTER, “CONTENT”), SHALL NOT GIVE RISE TO A CLAIM BY A THIRD PARTY OR GOVERNMENT REGULATORY AUTHORITY FOR FRAUD, MISREPRESENTATION, DEFAMATION, TRADE DISPARAGEMENT, INVASION OF PRIVACY, VIOLATION OF ANY LAW OR REGULATION OR INFRINGEMENT OF ANY COPYRIGHT, PATENT, TRADEMARK OR TRADE NAME (“THIRD PARTY CLAIMS”). CLIENT AGREES TO DEFEND, REIMBURSE, PAY, INDEMNIFY AND HOLD PROVIDER AND ITS AFFILIATES, SUBSIDIARIES, AGENTS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, CONSULTANTS, SUCCESSORS AND ASSIGNS (COLLECTIVELY, “PROVIDER PARTIES”) HARMLESS FROM ANY LIABILITY, LOSS, DAMAGES, JUDGMENT OR CLAIM AND ALL COSTS AND EXPENSES, INCLUDING WITHOUT LIMITATION ATTORNEYS’ FEES AND COSTS, INCURRED IN CONNECTION WITH ANY ACTION, SUIT, CLAIM OR PROCEEDING IN WHATEVER NATURE THREATENED OR BROUGHT AGAINST PROVIDER PARTIES ARISING FROM ANY CONTENT.
DISCLAIMER. CLIENT AGREES AND ACKNOWLEDGES THAT THE PROVIDER PARTIES HAVE NOT MADE ANY REPRESENTATIONS OR GUARANTEES REGARDING THE EXPECTED BENEFITS, PROFITABILITY OR EFFECTIVENESS OF THE DIGITAL SERVICES, NOR CAN IT DO SO. THE DIGITAL SERVICES ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. THE PROVIDER PARTIES DISCLAIM ALL WARRANTIES WHETHER WRITTEN OR ORAL, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR FITNESS FOR A PARTICULAR PURPOSE OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. THE PROVIDER PARTIES DO NOT WARRANT, REPRESENT OR GUARANTEE THAT THE DIGITAL SERVICES WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE OR SECURE. THE PROVIDER PARTIES HAVE NO CONTROL OVER THIRD PARTIES, INCLUDING SEARCH ENGINE RANKING COMPANIES, SOCIAL MEDIA OUTLETS, BRAND REPUTATION OR PUBLIC RELATIONS OUTCOMES AND FULLY DISCLAIM ALL LIABILITY FOR ANY ACTIONS TAKEN BY ANY THIRD PARTIES.
LIMITED LIABILITY. EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT: (A) NEITHER PARTY TO THIS AGREEMENT SHALL BE LIABLE TO THE OTHER FOR ANY LOST REVENUE, LOST BUSINESS, LOST PROFITS OR ANY INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES RELATED IN ANY WAY TO THIS AGREEMENT EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) EXCEPT FOR INDEMNIFICATION OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE NOR OBLIGATED WITH RESPECT TO ANY SUBJECT MATTER RELATING TO THIS AGREEMENT OR UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR ANY AMOUNTS IN EXCESS OF THE AGGREGATE OF THE AMOUNT PAID OR DUE TO PROVIDER HEREUNDER DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION.
Either Party may cancel this Agreement for cause upon failure of the other Party to observe or perform any of its duties or obligations pursuant to this Agreement provided that written notice is provided to the breaching Party by the other Party describing the default in detail, with such termination becoming effective thirty (30) days after notice has been given to the breaching Party if default is not cured by the breaching Party. A Party also has the right to terminate this Agreement if the other Party is adjudicated bankrupt and becomes insolvent or admits in writing its inability to pay its debts as they mature; or if the other party makes an assignment for the benefit of its creditors or applies for or consents to the appointment of a trustee or receiver; or any proceedings are instituted by or against the other Party in respect of any bankruptcy, dissolution, reorganization of creditors or insolvency or other proceeding for the relief of the debtor and such proceedings are not dismissed within thirty (30) days after they have been instituted.
Client agrees that during the Term of this Agreement and for a period of one (1) year after the expiration or termination of the Agreement, Client will not, except with prior written approval of the Provider, directly or indirectly, individually or as part of or on behalf of any other person, company, employer or other entity, hire or attempt to solicit for hire any persons who have been or are employed by the Provider or its affiliates.
Upon termination of the Agreement all pre-paid services with an outstanding balance will be executed to completion as defined by Excel Media Group, LLC’s Statement of Work. Content, assets, and account access transition will be determined based upon the services delivered and Agreement term completion status per the following:
Organic Services: All content and content linking created by Provider and residing on the Client’s website are considered owned by the Client if all Organic Services are paid in full. All content and content linking created for the Client residing on non-Client websites will no longer be actively managed and the content will expire based upon the policy, process, and procedure of each website. Standard services such as Google Analytics, Google Webmaster Tools, etc. utilized to manage organic deliveries will have administrative access transitioned to the Client.
Social Services: All content created by Provider and posted on the Client’s social pages are considered owned by the Client if all Social Services are paid in full. Standard social services such as Facebook, Twitter, Google Plus, etc. utilized to manage social deliveries will have administrative access transitioned back to Client.
Web Services: All content and content linking created by Provider and residing on the Client’s website are considered owned by the Client if all Web Services are paid in full, and the Initial Term of the Agreement has been met including Web Hosting and Maintenance requirements. The Client web site(s) hosted and maintained by Provider requires Web Hosting or Web Maintenance services to keep the web site active. If there is no agreement for these Services and ownership terms have been met, the Provider upon request from Client will provide Client with an electronic copy of the content created by Provider.
Paid Services: All advertising content created by Provider and posted for the Client is considered owned by the Client if all Paid Services are paid in full. Campaigns cannot be transitioned, but the data and configuration can be transitioned to the Client upon request by Client.
If this Agreement is signed by an advertising agent for Client, said agency represents and warrants that it is authorized to sign this Agreement on behalf of its client. It is further understood and agreed that agency is jointly and severally liable for Client’s obligations, including payment.
Deliverables: Most of Excel Media Group, LLC’s products and/or services are delivered and fulfilled within a 90 day time-frame. We work diligently to meet or exceed project milestones, which allows us to deliver most services within 21 business days although we may allot for 30 – 45 days in our agreement.
Refund Policy: Excel Media Group, LLC will always do our best to fulfill your needs and meet your expectations, but it is important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. We have no desire to trick you into purchasing and paying for something that you might later regret. What we do want is what’s best for both parties, now and in the future.
What each party is agreeing to
You the Client: You will need to clearly communicate what you expect us to do. Excel Media Group, LLC in-turn will give you an agreement that states the deliverables and agreed upon compensation once those deliverables are met. Typically our development and services have milestones. Once each of these milestones are met, payment may be required.
You agree to give us the things we jointly agree that we need to complete the project milestones and in the format we need it. We will also need you to review our work, provide feedback and approval in a timely manner. We work off of deadlines, and those go both ways. You agree to be bound by dates we set together.
Finally, you agree to stick to the payment schedule. If any of the deliverables do not meet your approval, you may request a refund for any undelivered work or services. To request a refund, you simply must submit an email to firstname.lastname@example.org stating what deliverable has not been met and reasons for this request. Excel Media Group, LLC will then review this request and reply back within 48 hours.
Excel Media Group, LLC.: We have the experience and ability to do everything we state we will do in our deliverables and we will do it all in a professional and timely manner. Excel Media Group, LLC will endeavor to meet every deadline that is set. Excel Media Group, LLC agrees to give you a refund within 30 days for any work that has not been done according to the stated deliverables.
Any deliverable that has been accepted and paid for is excluded from any refund.
Any request made after 30 days of payment is excluded.
Excel Media Group, LLC cannot refund unless the request for refund is made within 30 days of payment.